The Telecom Regulatory Authority of India (TRAI) has issued a notice to Reliance Communication Limited regarding the refund of the unused balance and security deposit made at the time of getting the connection. This is an official statement and all the pre-paid and post-paid users are entitled under this policy. As the company hasn't renewed the spectrum license for 2G and CDMA services, all the Reliance users were asked to port their numbers to continue to use the phone number. Usually, when a user plans to port out from a network provider, he or she tends to the consumer the remaining balance within the due date. However, in this case, due to the closure of GSM and CDMA network TRAI received a large number of complaints and to resolve, the authority has come up with a notice to cater the mass complaints. Post-paid users will receive the refund of the security deposit, but there is no exact time frame for the same. For pre-paid users who have already ported out of the network, the company will make a list regarding the balance and the remaining amount will be credited to the newer operator and the same will be notified via SMS. For the ...
Friday 19 January 2018
TRAI directs RCOM to refund unspent balance, security deposit to customers
The Telecom Regulatory Authority of India (TRAI) has issued a notice to Reliance Communication Limited regarding the refund of the unused balance and security deposit made at the time of getting the connection. This is an official statement and all the pre-paid and post-paid users are entitled under this policy. As the company hasn't renewed the spectrum license for 2G and CDMA services, all the Reliance users were asked to port their numbers to continue to use the phone number. Usually, when a user plans to port out from a network provider, he or she tends to the consumer the remaining balance within the due date. However, in this case, due to the closure of GSM and CDMA network TRAI received a large number of complaints and to resolve, the authority has come up with a notice to cater the mass complaints. Post-paid users will receive the refund of the security deposit, but there is no exact time frame for the same. For pre-paid users who have already ported out of the network, the company will make a list regarding the balance and the remaining amount will be credited to the newer operator and the same will be notified via SMS. For the ...
